At Retly, we are committed to delivering cameras and accessories to our customers worldwide, with priority service for the USA. This Shipping Policy explains how we handle order processing, shipping, and delivery.

1. Order Processing

  • Orders are typically processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • You will receive an email confirmation with tracking details once your order has shipped.

2. Shipping Destinations

  • We ship worldwide.
  • The USA is our top priority market, with faster processing, more shipping options, and dedicated customer support.
  • International customers are welcome and fully supported, though shipping times may vary depending on the destination country.

3. Shipping Times & Costs

  • United States: Standard delivery usually takes 3–7 business days, with expedited options available at checkout.
  • International Orders: Delivery usually takes 7–21 business days, depending on location and customs clearance.
  • Shipping costs are calculated at checkout and depend on destination, weight, and shipping method.

4. Customs, Duties & Taxes

  • International customers are responsible for any applicable customs duties, taxes, or import fees.
  • Retly is not responsible for delays caused by customs processing in your country.

5. Tracking Orders

  • Once your order ships, you will receive a tracking number via email.
  • Tracking information may take up to 24–48 hours to update.

6. Shipping Restrictions

  • We do not ship to P.O. Boxes, APO/FPO addresses, or countries restricted by U.S. export regulations.
  • Some products (such as batteries) may have shipping restrictions based on airline or carrier regulations.

7. Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact us immediately at support@retly.store.
  • We will work with the carrier to resolve the issue. Claims must be submitted within 7 days of delivery.

8. Contact Us

If you have any questions about this Shipping Policy, please contact us:

Retly
📍 Address: 2561 McCulloch Blvd N, Lake Havasu City, AZ 86403, USA
📞 Phone: +1 (928) 208-004
📧 Email: support@retly.store
🌐 Website: https://retly.store