At Retly, we stand behind the quality of our cameras and accessories. This Warranty Policy explains what is covered, the duration, and how to make a warranty claim.

1. Warranty Coverage

  • Most products sold by Retly come with a manufacturer’s warranty.
  • Warranty covers defects in materials and workmanship under normal use.
  • Warranty does not cover:
    • Damage caused by misuse, accidents, or unauthorized repairs.
    • Wear and tear (scratches, dents, cosmetic damage).
    • Loss or theft of the product.

2. Warranty Period

  • Standard warranty periods vary by product and manufacturer, typically 12–24 months.
  • The warranty period begins on the date of purchase.

3. How to Make a Warranty Claim

  1. Contact us at support@retly.store with:
    • Your order number.
    • Product details and description of the issue.
    • Photos or videos demonstrating the defect (if applicable).
  2. Our support team will guide you through the claim process.
  3. Approved warranty claims may result in:
    • Repair of the product.
    • Replacement with the same or equivalent product.
    • Refund in cases where repair or replacement is not feasible.

4. Shipping for Warranty Claims

  • For U.S. customers, Retly may provide prepaid shipping labels for warranty returns.
  • For international customers, you may be responsible for shipping costs, though we will assist with instructions and support.
  • Risk of loss passes to the carrier once the product is shipped for warranty service.

5. Limitations

  • Retly makes no additional warranties beyond those provided by the manufacturer.
  • To the fullest extent permitted by law, Retly’s liability is limited to the original purchase price of the product.

6. Contact Us

For any warranty questions or claims, please contact us:

Retly
📍 Address: 2561 McCulloch Blvd N, Lake Havasu City, AZ 86403, USA
📞 Phone: +1 (928) 208-004
📧 Email: support@retly.store
🌐 Website: https://retly.store