Return & Refund Policy

Thank you for shopping with Retly. We strive to provide high-quality cameras and accessories to customers around the world. If you are not satisfied with your purchase, this Return & Refund Policy explains your rights and options.

1. Returns

You may request a return within 30 calendar days of receiving your order.
To be eligible for a return, items must be:
- Unused and in the same condition as received.
- In original packaging with all accessories, manuals, and documentation.
- Accompanied by proof of purchase.

Non-returnable items include:

Opened memory cards, batteries, and software.
Gift cards and downloadable digital products.
Products damaged by misuse or improper handling.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the status.
If approved, refunds will be issued to your original payment method within 5–10 business days.
Shipping fees are non-refundable, unless the return is due to our error or a defective product.

3. Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact us at support@retly.store before shipping the product back.

4. Shipping Returns

Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product.
For U.S. customers, we provide simplified return labels for faster service.
For international customers, return shipping costs and times may vary depending on your country. We recommend using a trackable shipping service.

5. USA Priority

As the USA is our number one market, we ensure:

Faster return processing for U.S. customers.
Priority customer service and shipping support.
Dedicated return centers within the United States.

6. Contact Us

For questions about this Return & Refund Policy or to request a return, contact us:

Retly
📍 Address: 2561 McCulloch Blvd N, Lake Havasu City, AZ 86403, USA
📞 Phone: +1 (928) 208-004
📧 Email: support@retly.store
🌐 Website: https://retly.store